{"id":4839,"date":"2013-04-22T16:59:50","date_gmt":"2013-04-22T16:59:50","guid":{"rendered":"http:\/\/www.wheelsforwomen.ie\/?p=4839"},"modified":"2013-04-22T16:59:50","modified_gmt":"2013-04-22T16:59:50","slug":"working-week-siobhan-cott","status":"publish","type":"post","link":"https:\/\/www.wheelsforwomen.ie\/index.php\/working-week-siobhan-cott\/","title":{"rendered":"Working Week – Siobhan Cott"},"content":{"rendered":"
\"Siobhan<\/a>

Siobhan Cott , Service Manager at Barlo Motors<\/p><\/div>\n


\n<\/b>We\u00a0have asked some of the many women working in motoring to share their Working Week with us.\u00a0 This week we catch up with Siobhan Cott , <\/b>Service Manager at Barlo Motors, Main Ford & Nissan Dealers<\/strong><\/em><\/p>\n

<\/b>Monday
\n<\/b>I am up for 6.30 a.m. every working morning.\u00a0 After a quick shower & good breakfast to set me up for the day I am on the road for 7.30 a.m for an 8.30 a.m. start. \u00a0As my office is in the service reception area I get all computers up & running for the busy day ahead.\u00a0 I process customers who drop off their vehicles before 9 am.\u00a0 That way the work is ready & waiting for the technicians when they arrive for 9 a.m.\u00a0\u00a0 I help out on the service desk until 10.00 a.m.\u00a0 The weekly management meeting starts at 10a.m.\u00a0 Once that is completed I check & reply to my emails.\u00a0 I check both Ford & Nissan systems for any Bulletins, updates or general letters & forward to the relevant personnel.\u00a0 I generate service reminders & verify them off our own internal systems.\u00a0\u00a0 I compile a list of customers from previous bookings & throughout the day I ring them to make sure they were happy with their visit to our workshop.\u00a0 We use a very streamlined electronic vehicle healthcheck system on all vehicles and after a quick lunch I print off listings from this.\u00a0 I give customers a call regarding work that was not needed on their previous visit but which is now due & give them prices etc. & offer them appointments to suit.\u00a0 This system is very helpful as customer often forget that they may need a tyre for instance in between servicing. I help out on the service desk for the busy evening returns & am on the road home for 5.30 p.m.<\/p>\n

 <\/p>\n

Tuesday
\n<\/b>On the road again for 7.30 a.m.\u00a0 Once the early morning rush is cleared from the service reception & I have checked my emails etc.\u00a0 I set to work on the new Blue Pricing Promise that Ford are launching. This is a more simplified & structured pricing menu for servicing. \u00a0I get prices on all necessary parts for each vehicle model & make up our new prices.\u00a0 I then liaise with our marketing company & we finalise our new pricing brochures.\u00a0 I submit our new prices to be updated on our website also.\u00a0 After lunch I have a meeting with one of our local Garda Sergeants to discuss their ongoing vehicle servicing needs.\u00a0 I finish at 5.15p.m. & do a quick parts delivery on the road home.<\/p>\n

 <\/p>\n

Wednesday
\n<\/b>Halfway through the week already & on the road for 7.15am.\u00a0 I pick up a car from a customer in my area & bring it in for servicing.\u00a0 Tomorrow is the last day of the month so it is going to be very busy for the next 2 days.\u00a0 I help with the morning rush & then set about finalising invoices etc. for the end of month.\u00a0 I print off all current work in the system & start the task of cleansing as much as possible.\u00a0 I ring customers who may have parts on order & get them booked in for their fitting.\u00a0 After lunch I receive listings for all technical courses coming up in the next few months & email bookings through to the training academy. It is very important to keep our technicians up to date with the latest technical trends & courses.\u00a0 I then have a meeting with the account manager who supplies our Vehicle Healthcheck System and after giving a hand on the service counter I head for home at 5.45 p.m. \u00a0On route I drop off the repaired car from this morning.<\/p>\n

 <\/p>\n

Thursday
\n<\/b>As today is the last day of the month I make an early start at 7 am.\u00a0 By 8 p.m. all computers are fired up & ready for the day ahead.\u00a0 I print out a new work in progress listing & again cleanse as much as possible for end of month.\u00a0 I have an 11.30 meeting with the marketing manager with Ford Ireland.\u00a0 We will be introducing a new digital service recording system & we run through the operational side of this. With this new system there will be no loss of service history on vehicles & it will be accessible by all Main Ford Dealers.\u00a0 The morning has flown by & in no time it is 3 p.m.\u00a0 I spend the afternoon inputting work requests for state vehicles & between that & the busy service desk in no time it is 5.30 & time to head for home.<\/p>\n


\n<\/b>Friday
\n<\/b>On the road for the last time this week at 7.30 a.m.\u00a0 It has been a hectic week & as usual the week has flown.\u00a0 Because it is the 1st<\/sup> day of the month I spend the morning liaising with the Gardai & Leasing companies about the scheduling of services & DOE tests for the month ahead.\u00a0 Once the listings are sorted I arrange bookings with drivers & appointments with the DOE testing centre.\u00a0 The afternoon is spent passing invoices & charging them up to internal accounts.\u00a0 Ford have an online training system so to get up to date with some new introductions I do a quick e-learning course online.\u00a0 I do a final few customer call backs & reply to emails & am glad to be on the road for 5p.m.<\/p>\n

 <\/p>\n

23rd April, 2013<\/strong><\/p>\n

 <\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

We\u00a0have asked some of the many women working in motoring to share their Working Week with us.\u00a0 This week we catch up with Siobhan Cott , Service Manager at Barlo Motors, Main Ford & Nissan Dealers Monday I am up for 6.30 a.m. every working morning.\u00a0 After a quick shower & good breakfast to set […]<\/p>\n","protected":false},"author":1,"featured_media":4840,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[814],"tags":[635,1178,503,41,95,52,1177,230,5861],"yoast_head":"\nWorking Week - Siobhan Cott - wheelsforwomen.ie<\/title>\n<meta name=\"description\" content=\"We've asked some of the many women working in motoring to share their Working Week with us. 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