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Working Week – Siobhan Cott

Apr22

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Working Week – Siobhan Cott

Posted by Geraldine Herbert on Apr 22, 2013

Working Week – Siobhan Cott

We have asked some of the many women working in motoring to share their Working Week with us. This week we catch up with Siobhan Cott , Service Manager at Barlo Motors, Main Ford & Nissan Dealers Monday I am up for 6.30 a.m. every working morning. After a quick shower & good breakfast to set me up for the day I am on the road for 7.30 a.m for an 8.30 a.m. start. As my office is in the service reception area I get all computers up & running for the busy day ahead. I process customers who drop off their vehicles before 9 am. That way the work is ready & waiting for the technicians when they arrive for 9 a.m. I help out on the service desk until 10.00 a.m. The weekly management meeting starts at 10a.m. Once that is completed I check & reply to my emails. I check both Ford & Nissan systems for any Bulletins, updates or general letters & forward to the relevant personnel. I generate service reminders & verify them off our own internal systems. I compile a list of customers from previous bookings & throughout the day I ring them to make sure they were happy with their visit to our workshop. We use a very streamlined electronic vehicle healthcheck system on all vehicles and after a quick lunch I print off listings from this. I give customers a call regarding work that was not needed on their previous visit but which is now due & give them prices etc. & offer them appointments to suit. This system is very helpful as customer often forget that they may need a tyre for instance in between servicing. I help out on the service desk for the busy evening returns & am on the road home for 5.30 p.m. Tuesday On the road again for 7.30 a.m. Once the early morning rush is cleared from the service reception & I have checked my emails etc. I set to work on the new Blue Pricing Promise that Ford are launching. This is a more simplified & structured pricing menu for servicing. I get prices on all necessary parts for each vehicle model & make up our new prices. I then liaise with our marketing company & we finalise our new pricing brochures. I...

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Working Week – Jean Murphy

Mar12

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Working Week – Jean Murphy

Posted by Geraldine Herbert on Mar 12, 2013

Working Week – Jean Murphy

We have asked some of the many women working in motoring to share their Working Week with us. This week we catch up with Jean Murphy, Marketing Executive with Cogans, Carrigaline, Co. Cork. Monday The week begins early as I am up at 7.10am and out the door for 8.10am, arriving at work around 8.50am, this depends on traffic, and the commute time from Blarney to Carrigaline varies day to day depending on traffic. My first port of call at work is to check my emails, and see what came through over the weekend. On Friday afternoons, I plan my week ahead, this means I am straight into work. Last week we had A Parts Trade Evening Event, in which we had various speakers covering topics such as the latest diagnostic tools, the certified steel standard and safety tips for the work place. I send thank you letters to the speakers and our guests for attending our event. I can’t think too long about the Parts Trade Event as I have to think about the launch of the all new RAV for taking place on Thursday 16th, which is shaping up to be a very exciting event. After a quick cup of tea, my next task involves going through our car sales from last week and removing the sold cars are removed from the trading websites that we use. The week previous we were in Mahon Point Shopping centre, with four of cars on display. At our stand we were giving passer-by’s a chance to win tickets for a Munster rugby game, so it’s now time to ring the lucky winners, which is a fun job. I also like to give Munster rugby tickets to our customers to thank them for our business. My first job after coming back from lunch is to update our Facebook page, as we a GT86 going out to a well-known sports star, I post a teaser status up on our wall, which creates a bit of a buzz. I call Toyota Ireland about the launch of the RAV 4 and update them on our plans. I also request artwork for the 48 sheets that we plan to use to advertise the RAV 4. As the day is coming to end, I put together my report on our recent and planned upcoming marketing activities...

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Working Week – Alison Lawford

Oct23

Working Week – Alison Lawford

We have asked some of the many women working in motoring to share their Working Week with us. This week we catch up with Alison Lawford, Director at Ken Lawford Motors MONDAY The day begins at 6am; I check my e-mails and prepare my notes for the sales meeting this morning. I wake the children and get them ready for school. We leave the house at 7.45am and drop off at three different schools. I arrive in work at 8.20 in time to open...

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Working Week – Bernadette Fitzgerald

Oct16

Working Week – Bernadette Fitzgerald

So what do women in motoring get up to during their working week? The reality is probably far from what many might think. So we have asked some of the many women working in motoring to share their Working Week with us. This week we catch up with Bernadette Fitzgerald, Customer Service Manager with BMW Group Ireland Monday –6.30 am start, up, showered and I am ready to start the week ! I always keep a close eye on incoming emails...

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