Posted by Geraldine Herbert on Oct 16, 2012
Working Week – Bernadette Fitzgerald
So what do women in motoring get up to during their working week? The reality is probably far from what many might think. So we have asked some of the many women working in motoring to share their Working Week with us. This week we catch up with Bernadette Fitzgerald, Customer Service Manager with BMW Group Ireland Monday –6.30 am start, up, showered and I am ready to start the week ! I always keep a close eye on incoming emails over the weekend so I am prepared to start my week when I arrive at work and in my mind I will have already prioritised what my Monday morning will consist of. On arrival at the office a coffee is made and I must always update my voicemail before I do anything else, at my desk and ready for action at 9am ! Monday is always the busiest day as I start to action any emails that came in over the weekend and normally the phone is most busy on a Monday morning too. I speak with most dealers on a Monday and ensure they are set for our week ahead. I also speak with our two Customer Service Executives to see if they need any assistance or guidance on any matter to start their week. Now I am ready to start my day. What I love about my job is every day is so different, different challenges, tasks and telephone calls all make for a busy day at the office, no two days are ever the same and the variety “keeps me on my toes”. Monday is also a busy day for meetings so there is always at least one or two meetings scheduled in on a Monday focusing on our objective of “offering the best level of customer service”. Lunchtime is usually around 12.30 and I am back ready for my afternoon to start at circa 1.00pm. By 6pm I have departed from the office to go to the gym, a tough finish to a Monday but always very rewarding when I finish a workout with Niamh my gym buddy. During the week television is very rarely put on as there simply is not enough time to watch it unless there is a debate taking place on a topic which interests me. However, I have been...
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